General Terms
We deliver to the following countries: Estonia, Latvia, Lithuania, Finland, Sweden, and Norway. Orders can be collected from our store or delivered via courier services or parcel lockers (DPD, Smartposti, Cargobus).
Parcel weight and size limits are determined by the requirements of the delivery service providers. If the total weight of the products in your order exceeds the limit of a particular carrier, that delivery method will not be available during checkout. Courier and parcel locker deliveries are available for shipments weighing up to 30 kg. For larger or heavier shipments, please contact us for further details.
The delivery method is selected during the checkout process. The current shipping cost for each delivery option is displayed during checkout and added to the total order amount. Delivery prices may change from time to time depending on the service provider's terms.
If you would like to use an alternative delivery method, please contact us by phone or email.
Couriers and Parcel Lockers
The following delivery methods are available:
- Smartposti parcel lockers
- Smartposti courier
- DPD parcel lockers
- DPD courier
- Cargobus courier
Delivery time is up to 3 business days within Estonia and up to 7 business days to other countries.
Shipping costs are displayed during checkout.
Store Pickup
Store pickup is free of charge. Customers may collect their orders during business hours (Mon–Fri, 09:00–18:00) at P. Pinna 2B, 13615 Tallinn, Estonia.
Please collect your order within 7 days after payment. If you require a longer storage period, please contact us by phone or email in advance.
Orders are released only to the person who placed the order upon presentation of the order number and a valid identity document, unless the customer has informed us in advance that another person will collect the order.
Returns
Orders placed through our online store are covered by the standard 14-day right of withdrawal. The customer must return the goods within 14 days after submitting the withdrawal notice or provide proof that the goods were handed over to the carrier within this period.
You can request a return in one of the following ways:
- Submit a return request through your customer account on the "Product Returns" page.
- Contact us by phone or email.
If the return is arranged through our customer service, please include your order number and the list of items you wish to return.
Returns can be sent using any delivery service or brought directly to our store during business hours (Mon–Fri, 09:00–18:00) at P. Pinna 2B, 13615 Tallinn, Estonia.
The cost of returning the goods is borne by the customer.